Appendix 5: Project Support Job Description example
Write, revise PM Rules & Guidelines
Rules maximum 16 small pages
Guidelines support the rules and reflect best practice
Revised every 6 months
Annual survey of PM Rules & Guidelines users
Provide PM advice & guidance
Help people comply with PM Rules
Help people adopt best practice
Respond to requests for advice either personally or by identifying and securing others who will offer advice
Start of stage plan reviews
Ensure all key projects start each stage properly planned
Identify other 'at risk' projects (e.g. inexperienced project manager) and help ensure they too are adequately planned
Project Health Checks
Agree with IT steering committee list of KEY projects
Chair project health checks for key projects
Involve other project managers as health checkers
Ensure all projects comply with PM Rules
Project information sharing
Act as librarian of stage end and project end reports
Proactively ensure cross fertilisation between projects
Distil & disseminate rules of thumb e.g. for estimating
Keep lists of mentors: those with expertise (e.g. in Planning, Risk management) who can mentor the less experienced
Quarterly PM forum
Establish and manage quarterly project managers' meeting
Make it a useful forum for sharing and learning
Annual improvement report
In January each year, present a short report to the Board on major areas for improvement in the company's project management with recommendations.
One full time Project Support person is needed for every 100 people involved in projects,
once the initial work to set up Rules and Guidelines has been completed.
The Project Support person is not expected to provide all of the above services single handed.
Guiding advice seekers to people with relevant experience is often the appropriate response.